Why choose a property managed by Peter Alan?

  • Our friendly, trained staff can give you relocation and pre-contract advice with their expert local knowledge.

  • We are flexible with viewing arrangements.

  • Contract Applications and Agreements can be completed online for convenience and speed.

  • References are usually back within 72 hours of application.

  • Safety certification on all properties.

  • Maintenance issues will be attended to and an out of hours emergency contact is available.

Maintenance Issues

For all tenants residing in a property managed by Peter Alan, please report your maintenance issues online via the above link. 

Our Lettings Support Centre is open 9am to 5pm Monday to Friday. If you have an emergency maintenance issue, please call 0330 333 4004 (Calling an 0330 number is at your local rate - providing you live in the UK). 

If you have an emergency outside of our opening hours, please call the same number and instructions will be provided. 

Explanation of our Tenant Fees

We would like to provide clarity of any fees that may become payable during a contract you are looking to enter into.  We believe you should understand these before you make any decision about a property or before you decide to view a property.  

Acceptance of any offer will be subject to contract, referencing and Immigration checks.   You will need to pay the Rent and Security Deposit that is due under an Occpation Contract, or where the landlord is offering the property with a deposit replacement guarantee product, and you wish to take up this option, you will need to provide proof that you have purchased such a product by providing us with a copy of the insurance certificate before a contract can start.

Referencing and Right to Rent Checks - You will be asked to complete an application before referencing can be undertaken, you should also provide an original photographic Identification (e.g. passport, National ID card, VISA, resident permit, driving licence) and Proof of Residence (e.g. original utility bill, council tax bill or bank statement all of which much be less than 3 months old) if you have any queries relating to this please speak to the branch you are dealing with.

You should be aware that the need for a guarantor may not become apparent until your referencing (including references for any joint tenants) has been completed. Where a guarantor is required they will need to complete an application form and provide photographic identification and proof of residence.

Referencing will cover a check against the credit file and public records of the individual, an Anti-Money Laundering check, confirmation of employment and salary details, confirmation of previous contract details, right to rent checks, reporting the results of all those checks to your prospective landlord to see if your application is acceptable.

Tenant deposit   

Tenants can use a Zero Deposit guarantee instead of a cash deposit.  Zero Deposit operates a no deposit rental scheme that is regulated by the FCA and the claims process is designed to give everyone peace of mind. Find out more

Alternatively a deposit equivalent to a month’s rent plus £100 will be required to be paid at the start of the contract.  This is subject to referencing. 

The Renting Homes (Fees etc.) (Wales) Act 2019 permits certain fees/ charges to be made where a tenant has defaulted on or breached their obligations under their Occupation Contract:

fee type explanation
Default fee for late payment of rent
Chargeable from 14 days arrears calculated on the interest at 3% above Bank of England base rate on the late payment of rent for each day that the payment is outstanding.
Loss of key or other security device Landlords and letting agents can charge a tenant a fee to cover the cost of replacing the lost key or security device (e.g. fob, electronic device for garage doors/ security gates)
Payment on termination of a contract Landlords and letting agents can require a tenant to make a payment for an early termination (surrender) of the contract at the tenant’s request.
Company application fee £100 including VAT

Please ask us to explain the application and move in process to you and we will be happy to answer any questions you might have now or during the application process.


Information for Tenants (Sample Occupation Contract, Guarantor Agreement and Referencing Information)

Download Tenant Information Document

Peter Alan is also a member of the Property Ombudsman & ARLA and holds client money protection insurance.