England have recently relaxed restrictions on Agents but in line with government guidelines regarding Coronavirus, our branches are still temporarily closed. However, we're still available remotely and you can contact us on the phone or by email. Please visit our Customer FAQs page in the first instance and if you're not able to find what you're looking for please visit our Branch Contact page and get in touch. We appreciate your patience and understanding.
Our friendly, trained staff can give you relocation and pre-tenancy advice with their expert local knowledge.
We are flexible with viewing arrangements.
Tenancy Applications and Agreements can be completed online for convenience and speed.
References are usually back within 72 hours of application.
Safety certification on all properties.
Maintenance issues will be attended to and an out of hours emergency contact is available.
For all tenants residing in a property managed by Peter Alan, please report your maintenance issues online via the above link.
Our Lettings Support Centre is open 9am to 5pm Monday to Friday and 9am to 1pm Saturday. If you have an emergency maintenance issue, please call 0330 333 4004 (Calling an 0330 number is at your local rate - providing you live in the UK).
If you have an emergency outside of our opening hours, please call the same number and instructions will be provided.
We would like to provide clarity of the fees that may become payable during a tenancy you are looking to enter into. We believe you should understand these before you make any decision about a property or before you decide to view a property.
Acceptance of any offer will be subject to contract, referencing and Immigration checks. You will need to pay the Rent and Deposit that is due under a Tenancy Deposit, or where the landlord is offering the property with a deposit replacement guarantee product, and you wish to take up this option, you will need to provide proof that you have purchased such a product by providing us with a copy of the insurance certificate before a tenancy can start.
Referencing and Right to Rent Checks - You will be asked to complete an application before referencing can be undertaken, you should also provide an original photographic Identification (e.g. passport, National ID card, VISA, resident permit, driving licence) and Proof of Residence (e.g. original utility bill, council tax bill or bank statement all of which much be less than 3 months old) if you have any queries relating to this please speak to the branch you are dealing with.
You should be aware that the need for a guarantor may not become apparent until your referencing (including references for any joint tenants) has been completed. Where a guarantor is required they will need to complete an application form and provide photographic identification and proof of residence.
Referencing will cover a check against the credit file and public records of the individual, an Anti-Money Laundering check, confirmation of employment and salary details, confirmation of previous tenancy details, right to rent checks, reporting the results of all those checks to your prospective landlord to see if your application is acceptable.
A deposit equivalent to a month’s rent plus £100 will be required to be paid at the start of the tenancy. This is subject to referencing.
The Renting Homes (Fees etc.) (Wales) Act 2019 permits certain fees/ charges to be made where a tenant has defaulted on or breached their obligations under their Tenancy Agreement
|Loss of key or other security device||Landlords and letting agents can charge a tenant a fee to cover the cost of replacing the lost key or security device (e.g. fob, electronic device for garage doors/ security gates)|
|Payment on termination of a tenancy||Landlords and letting agents can require a tenant to make a payment for an early termination (surrender) of the tenancy agreement at the tenant’s request.|
|Company application fee||£300 including VAT|
Please ask us to explain the application and move in process to you and we will be happy to answer any questions you might have now or during the application process.