Tenants

Why choose a property managed by Peter Alan?

•Wales' Letting Agency of the Year for three consecutive years.
•Our friendly, trained staff can give you relocation and pre-tenancy advice with their expert local knowledge.
•We are flexible with viewing arrangements.
•Tenancy Applications can be completed online for convenience and speed.
•References are back within 72 hours of application.
•Safety certification on all properties.
•Maintenance issues will be attended to and an out of hours emergency contact is available.
•Peter Alan offer inventories and check outs on all managed properties.
•Periodic visits on all managed properties.
•Peter Alan will arbitrate any deposit disputes at the end of the tenancy.

Maintenance Issues

For all tenants residing in a property managed by Peter Alan, please report your maintenance issues online via the above link. 

Our Lettings Support Centre is open 9am to 5pm Monday to Friday and 9am to 1pm Saturday. If you have an emergency maintenance issue, please call 0330 333 4004 (Calling an 0330 number is at your local rate - providing you live in the UK). 

If you have an emergency outside of our opening hours, please call the same number and instructions will be provided. 

Tenancy Application Request

Please find details below in regards to your tenancy application.

The tenancy setup fee payable by the first tenant is £252. There is an additional charge of £90 for each additional tenant or guarantor required. All charges are inclusive of VAT

What does this fee cover?

  • Accompanied Viewings
  • Pre-tenancy negotiation
  • Producing the tenancy agreement
  • Producing guarantor forms if applicable
  • Completing reference reports
  • Obtaining acceptance of referencing
  • Obtaining/ verifying all safety certificates
  • Processing move in monies & signing documentation
  • Protecting the deposit & issuing documentation
  • Issuing the inventory/ schedule of condition

*Some costs may be shared with the prospective Landlord

If tenants wish to renew their tenancy at the end of the fixed term, a fee of £100 (Inclusive of VAT) is payable.

Peter Alan is a member of the Property Ombudsman & ARLA and holds client money protection insurance.

 

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