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“Me and my boyfriend have just bought a house through your branch (we get the keys tomorrow). The process of buying a house is always stressful as you know but in our case having to deal with Welsh water and some of the other issues that have popped up has added that extra spice of stress to the process. All of that cannot be helped and it is the process however I wanted to take the opportunity before we get carried away with painting and decorating to tell you what a pleasant experience I have had dealing with your branch and in particular Shauna Evans. Shauna has been so lovely in our dealings and in particular has never once made me feel guilty for calling her despite (and i'm sure Shauna will tell you) the high volume of calls I made to her. She was always gracious and understanding which helped me no end. I knew once Shauna was on it that she would do what she promised and was as dedicated as me to getting issues resolved and moved forward. I think that without this determination that the house would have taken longer than it did and she is partially the reason why we get the keys tomorrow. Thanks Shauna for all your help during this stressful period, for making it a little less stressful and for making it a little fun! I know who we will be coming to next time we want to buy or sell a house and that's Peter Alan.”