Testimonials

“Ms Dimeo, Llanishen:

I’ve been using Peter Alan to advertise and manage my property for the last three years. They have done an outstanding job. They are professional, effective, dedicated and accommodating, especially if there are maintenance issues and I’m outside the country. The maintenance team always think outside the box. Due to this professionalism and dedication from all the staff, my property is never vacant. I would highly recommend Peter Alan for anyone who wants their rental properties managed by a professional company.”

“Mr Pemberton:

When deciding on which estate agent to use, there was only one name that stood out to me. Peter Alan have a positive reputation that proceeds them and I certainly was not let down by them. They have been excellent since the moment I contacted them. They did not hesitate to assist me in any queries I had and they have acted efficiently and professionally throughout the process. They have been friendly and helpful and I would recommend them to anyone looking for an estate agent. ”

“Ms Lowe, Llanishen:

I've had a great experience with Peter Alan Llanishen. I had been painfully searching for a rental property for my son and I, with no prevail. Either the properties didn't look like the pictures or they were in such demand, they were going within hours. Thanks to Gemma for considering me and contacting me when a property was available. It was exactly what I had been looking for. The process has been smooth sailing since. The referencing system was also very quick and efficient. High recommended :) ”

“Ms Bayley:

Hi Mike I just wanted to take the chance to say how helpful and efficient the service I have received has been. I initially came back to use Peter Alan in Barry as I had been tenant and I was extremely impressed at the high level of customer service and the care that was taken of the landlords property. When it came to renting my own home there was no choice. The service has been equally as impressive. I would recommend you to anyone. Mike and Lucan always make me feel so valued as a client and any worries I have I know will be dealt with quickly.”

“Miss O'Toole:

Hello Mark Me and my boyfriend have just bought a house through your branch (we get the keys tomorrow). The process of buying a house is always stressful as you know but in our case having to deal with Welsh water and some of the other issues that have popped up has added that extra spice of stress to the process. All of that cannot be helped and it is the process however I wanted to take the opportunity before we get carried away with painting and decorating to tell you what a pleasant experience I have had dealing with your branch and in particular Shauna Evans. Shauna has been so lovely in our dealings and in particular has never once made me feel guilty for calling her despite (and I’m sure Shauna will tell you) the high volume of calls I made to her. She was always gracious and understanding which helped me no end. I knew once Shauna was on it that she would do what she promised and was as dedicated as me to getting issues resolved and moved forward. I think that without this determination that the house would have taken longer than it did and she is partially the reason why we get the leys tomorrow. Thanks Shauna for all your help during this stressful period, for making it a little less stressful and for making it a little fun! I know who we will be coming to next time we want to buy or sell a house and that’s Peter Alan. Thanks again ”

“Ms B, Pontypridd:

Hi Jessica, The whole experience was extremely easy and we are very pleased with the quick sale of the property. Thank you ever so much for your help”

“Mr G, Bridgend:

Sir / Madam Following the completion of the sale of our property I would like to register my gratitude to your company and staff. Throughout the protracted sale we were met with one problem after another and living in N Ireland made it very difficult to deal with, and without the support we received i don't think we would have been able the resolve all the issues to satisfy a very demanding buyer. In particular I cannot sing the praises of Amy Poolman enough, throughout she was always at the other end of the telephone to listen, suggest solutions and then to be pro active it chasing through the resolution. She without doubt went more than the extra mile for our benefit and for that i will always be grateful. Nothing was to much bother, indeed I believe that she went far beyond her remit to help us when we were faced with so many problems. The problems we encountered during the process are to numerous to list only to say I can't believe they were anyway near the normal run of the mill issues encountered during the selling of a house. In summary, please pass on our sincere gratitude to Amy and hoping for the continued success of your company and if I am ever asked to recommend an estate agent I would have no hesitation in recommending yours with such dedicated staff. Yours sincerely Mr G ”

“Ms P, Caerphilly:

Hi Kevin, Just a quick email regarding my recent purchase. I would like to thank Claire for all the hard work chasing the vendors solicitor for us. If it wasn’t for her I don’t think we would of moved into the property on Friday. As we are first time buyers and new to the process of buying a house so she was really helpful with any questions I had and helping us in any way she could. Thanks to everyone at peter alan for helping us buy this amazing house it is really appreciated! ”

“Ms L, Caerphilly:

Hi Kevin, Just a quick email to let you know how pleased I am with the service I have received from Sylvia and Claire Barry while purchasing 17 Heol Serth. What should have been a reasonably straight forward purchase turned into a lot more drama than I would ever have expected due to some issues we had with our solicitors. As a first time buyer Claire was fantastic throughout and she was very persistent in chasing our Solicitors and keeping the sellers informed. She was also very quick in coming back to me any time I called or emailed. I am over the moon to have exchanged today and will definitely use/recommend Peter Alan should I be buying or selling in the future.”

“Ms H, Pontypridd:

This is an email to thank Sarah at Peter Alan Estate Agents We recently moved in to a property through Peter Alan and had Sarah as our estate agent. She made the whole experience as relaxed and stress free as possible. We explained to her about the hard time we had/were receiving with our landlord and that we were worried as we didn't want the same thing to happen again. Sarah took the time to listen to us and help in any way she could to put our minds at rest, staying professional but very friendly! I honestly can't thank her enough for making this as easy for us as she did! Thanks to the brilliant service we had and continue to have from Sarah we will definitely be recommending Peter Alan to anyone needing an estate agent. Thank you very much Sarah, we really do appreciate all your effort, hard work, professionalism and friendliness! Kind regards ”

“Mr & Mrs Parry, Porthcawl:

Hi Chris Please could you pass on our thanks to the team for all of the hard work in selling the house. Simon was an ideal introduction to Peter Alan. He was friendly, professional and honest in his appraisal and provided very good advice with regard to marketing - even to the point of personally moving furniture to attain the best possible effect. Annie and Tom kept us fully informed at every step while marketing the property. We were aware of all appointments and their outcomes. Both were always keen to help whenever I called and provided very good advice. As the house was vacant Annie made sure I knew if anything was amiss and even popped in to clear some flowers so they didnt die in situ. When things were anxious right before completion, Tom could always calm and cheer me with his happy greeting. Chris, thank you for your help once the sale was agreed. I think my number must have been on speed-dial as you updated us at every point, latterly several times an hour. I always knew exactly what was happening. Throughout the entire sale process the staff at Peter Alan ensured that we were kept fully informed and able to make good decisions with the backing of professional and reliable advice. Thank you all again,”

“Mr Wood, Gorseinon:

Thank you so much for all your hard work with us, out of all the estate agents we dealt with, you have gone above and beyond with the effort you've put in and we'll be emailing head office with words to that effect!! People are quick enough to complain and we're firm believers in credit where credit is due! ”

“M & J, Canton:

Dear Vicky, this is to thank you and your team in the Canton office for all your help and advice in buying our house in Pontcanna. It was not an easy road considering that we lost our original buyers during the process and then were able to continue when new buyers stepped in. Your support in negotiating with the owners during this incredibly stressful time was instrumental in us finally securing our house. Many thanks once again. Very best wishes and many thanks once again Mark ”

“Ms H, Heath :

Hi Chris, Hope you had a good weekend. I just wanted to say (now that everything is done and dusted!) thank you so much for you work on this sale and helping to push this through. If it wasn't for you and Catrin I'm pretty sure it would have fallen apart! If/when I move again I'll be coming back to PA, and have been highly recommending you/PA to colleagues and friends for their house moves. All the best, ”

“Ms C, Porthcawl:

Dear Christine, I was delighted to receive your telephone call confirming the completion of sale of our late parents' house. Thank you for all your efforts leading to the very successful sale We would like to take this opportunity to thank you, and all the team in the Porthcawl offices, for the hard work and attention to detail you gave us leading to the speedy conclusion. It has been a pleasure meeting and speaking to you all, from the first phone call and valuation, and your wise advice on presentation, through to the final sale. We appreciated your prompt return of our telephone calls,your attention to any and all of our queries,and your regular updates on the progress of the sale. Your kindness and sensitivity at this sad time, was much appreciated With kind regards from all the family, ”

“C & F, Merthyr Tydfil:

Hi Cath, Just wanted to say a big thank you for everything you and George have done. This is the perfect place and I know that we will be very happy here. Many thanks ”

“Mr & Mrs P-W, Canton:

Thank you for your efforts on our behalf in finding tenants so promptly . Also thanks for your patience when answering our numerous queries. ”

“Mrs M, Cwmbran:

Hi Bernadette I would just like to thank you all at Peter Alan Cwmbran and especially Laura for the patience and support on marketing and selling my property. I was always made to feel that nothing was any trouble and the prompt call backs in regards to any queries I had were very much appreciated. Coming from a first time seller I will have no issues in recommending your office to any of my friends and colleagues so heartfelt thanks to you and your team at Cwmbran ”

“Mr & Mrs N, Talbot Green:

Hello Charlotte Just a note to say that we have made an offer on a property and it has been accepted. We both felt that your genuineness and help was outstanding and we are very grateful. We wish you well in your future career. Love and best wishes ”

“Ms C Williams:

I would like to express my sincer gratitude of a member of staff-Tommy from your Dinas Powys branch. He went completely above and beyond his role to ensure we purchased our new home.He always made us feel re assured along the wobbly and long path. He was so professional with a personal touch and it was obvious he cared about us and our new home. He is a credit to the Dians Powys branch and to The whole Peter Alan company and my husband and I wanted to make sure his efforts were recognised. Please can you pass our thanks on again to Tommy. Thank you ”

“Mr W:

Good afternoon Sarah, Just a quick email to thank you for all your assistance in getting my property occupied. The service was excellent from start to finish. I'll certainly be recommending you to friends of mine that rent out properties. Again many thanks, ”

“Ms C:

Hi Tiffanie I would like to say we are extremely happy with your professional team. Having both dealt with Tiffanie, Charlotte and Joshua i would have to say we had a fantastic experience letting out our property with Peter Alan. We felt well informed, advised and looked after as Landlords. We would highly recommend you to any further tenants, landlords or buyers. Thank you again ”

“Ms H, Albany Road:

Hi Dawn, I just wanted to drop a quick line to say thank you so much for all your help with the purchase of our new home! Your generosity in terms of time and advice was very helpful, easing the negotiation of buying a property that had some niggles with it. If you could also pass on our thanks to the rest of the team who were very helpful when showing us around the house (three times!) All the best, ”

“Mr & Mrs W:

My husband and I worked with Matthew and Pete from Peter Alan - Chepstow to sell our home recently and really can’t say enough good things about the service they provided. In less than two weeks, our property was well marketed for both online and local buyers, all viewings were expertly engineered so we did not have to spend hours away from home and the icing on the cake: the house is sold! Matthew is knowledgeable, personable and incredibly generous with his time. He carefully followed-up with well-qualified buyers and helped us at each step of the way. Selling a home in a slowing market is challenging, but working with Matthew and the folks from Peter Alan made it as painless and straightforward as possible. We highly recommend them. ”

“Ms A, Caerphilly:

Outstanding service from you and your team at Peter Alan Caerphilly Lauren. The support from you ladies, I can't thank you enough. I would recommend you to all family and friends. One happy lady. Regards ”

“Mrs B, Heath:

To whom it may concern. In my opinion Kane is an asset to your company, I have spoken to him several times on the phone, he is very helpful and gives the impression he has time to listen to you. I have spoken to many agents in the past, I often get the impression they can’t get you off the phone quick enough. Yours Sincerely; Mrs B ”

“Ms A, Blackwood:

Good Morning Lesley Ann, Thank you for the valuations for both properties in my late mothers estate, especially your sensitive and kind approach towards myself and siblings when dealing with this. We look forward to having your guidance and support with the sale in the near future. Kind Regards, Ms A ”

“Mr T, Maesteg (In regards to Peter Alan Home Conveyancing):

“Your overall service was excellent.” ”

“Ms B, Dinas Powys:

Of all of the agents we have dealt with, Peter Alan Dinas has impressed us the most - by a long way! It's very rare for agents to stay in touch, providing regular updates and also have been so professional during viewings - we have had some shockers with other agents! We do have a tendency to renovate and move on to the next property so we will look to use your services in the future!”

“Mrs L, Mid-Glamorgan:

“No need to improve your service as Vicki was friendly, helpful and above all professional at all times.” ”

“Ms E, Morriston:

I had a valuation done 9 years ago with a different company to remortgage, the agent was very rude, ignorant and patronising. I was really happy with Mr Ashley Thomas he was really pleasant and helpful and a credit to your company. ”

“Ms R, Morriston:

As soon as you enter the shop you are made welcome and they listen intently to what your needs require ”

“Mr W, Porthcawl:

Dear Christine I would like to convey my sincere thanks to you and the team upon sale and competition of my property. This isn’t the first time I have used Peter Alan, and I have always been impressed with the efficiency and sales focus displayed. May I single out Annie, for whom nothing was too much trouble, she viewed with me on multiple occasions as seller and buyer and is a credit to the company. With kind regards ”

“Ms K, Porthcawl:

Thank you Annie I just wanted to say a huge thank you to Annie who showed us around houses on Saturday afternoon. After numerous calls to your competitors in the last few weeks who have actually been aloof and unhelpful, this young lady is a breath of fresh air and a credit to your branch. Please pass on my thanks for her knowledge of the area and professional yet friendly approach Kind regards ”

“Mr T, Porthcawl:

Dear Ms Armsby I am writing to let you know that I was very pleased with your excellent service and the proactive engagement of your team to achieve the sale of my flat and your guidance throughout the selling process. With very many thanks ”

“Mr M, Talbot Green:

It's been a pleasure working side by side with you. And thanks for all your help. You're the best.”

“Mrs B, Penarth (In regards to Peter Alan Home Conveyancing):

I found them very helpful with any query, and what I liked was they did everything for me and kept me informed the whole time. Being older it’s nice just to be able to leave everything for the experts to do and for them to do it well and to trust them to do it well.”

“Mr & Mrs Crump, Caerphilly:

Dear Ben and Kimberly Kevin and I would just like to express our thanks for a job well done with the letting of our property in Trethomas. We have been impressed by both your professionalism and attention to updating us on all events and we are more than satisfied with the levels of customer service. It is a pleasure coming into the office in Caerphilly as all staff-letting and sales -are very welcoming and helpful. Kind Regards ”

“Ms P, Barry:

Thank you for all your help and support throughout the Sale. All the staff at Peter Alan have been so helpful and supportive. I would definitely recommend your company to anyone.”

“Mandie, Canton:

You have been extremely helpful and professional and your conduct has been exceptional in assisting us with our search for a rental property.”

“Ms W, Caerphilly:

A huge thank you to Peter Alan, Caerphilly, especially to Ben, for his professional service. Above and beyond services expected. Perfect tenants found. Thank you again to the lettings team. Ms Williams Landlord”

“Ms P, Talbot Green:

Hi Lauren, wow what quick work at securing me a tenant. Your office is amazing, both of you working so hard, quickly and so efficient too.”

“Mr Q, Canton, Cardiff:

Thank you for providing us with a splendid service ”

“Mr W, Merthyr Tydfil (In regards to Peter Alan Home Conveyancing):

“For me the move was made easy and painless because of the professionalism of everyone involved.” ”

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1965 - 2015

As we celebrate out 50th year in 2015, we are proud to be a company that still provides a personal service.