Covid-19 Update


England have recently relaxed restrictions on Agents but in line with government guidelines regarding Coronavirus, our branches are still temporarily closed. However, we're still available remotely and you can contact us on the phone or by email. Please visit our Customer FAQs page in the first instance and if you're not able to find what you're looking for please visit our Branch Contact page and get in touch. We appreciate your patience and understanding.

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Testimonials

“Ms W, Barry:

Excellent service throughout the process. As first time buyer we weren’t sure of the procedures of processes and had a lot of advice and help whenever we had a query or question to ask”

“Mr W, Pontyclun:

No issues, excellent all round”

“Mr T, Swansea:

Communication is vital, thank you for keeping me informed at all times”

“Miss H, Cardiff:

The whole experience was made so much easier with the Online Portal and the very helpful, professional lawyers always on hand to help with steering me through the whole process.”

“Miss H, Cardiff:

Very professional, friendly and so helpful with every step along the way. Many thanks indeed.”

“Mrs C, Caerphilly:

Whenever I had a question either by phone or email I always spoke to Laura. She was always extremely helpful and quickly put my mind to rest if I had a worry or query. I cannot thank her enough.”

“Mr S, South Glamorgan:

Impressed by the friendly and very professional service.”

“Mr T, Cardiff:

Thanks for ensuring the sale progressed smoothly, we felt throughout that Benjamin was acting very professionally, always thinking two steps ahead to minimize delays.”

“Mr and Mrs V, Rhondda Cynon Taff:

Stephanie a charming young lady, handled the transaction in a most friendly and professional manner. Will certainly use her services again and recommend others to do so.”

“Mr and Mrs T, Cardiff:

Joanne was amazing at a very trying and difficult time for us, she kept professional but very sympathetic and understanding at the same time.”

“Mr and Mrs M, Monmouth:

Telephone contact was effective and any queries throughout the process were dealt with by email ensuring a quick response. The service you provided was very acceptable.”

“Mrs B, Maesteg:

Gail was extremely helpful as this was my first time at buying a property. She very quickly answered any concerns I had either by e-mail or phone. I couldn’t fault her in any process whatsoever. A true professional. Thank you.”

“Mr and Mrs C, Bridgend:

We found Christian very professional and helpful.”

“Mr B, South Glamorgan:

Kieran was really nice and helpful. I will highly recommend him. The best service I have had.”

“Mr M, Cardiff:

Really impressed with the way this firm took care and helped us with the whole process of moving. I would definitely recommend to use this company to others in the future.”

“Ms H, Gloucestershire:

As a first time buyer I thought the process would be daunting but Samantha has been excellent from start to finish. Can’t recommend her highly enough – brilliant.”

“Malcolm Richards, Porthcawl:

First class service second to none, polite friendly professional staff willing to go the extra mile to assist in any way they can. It has been a delight dealing with them.”

“Rita Hughes, Swansea:

I was very happy with the service I received. Everyone was helpful and friendly and also professional. I was certainly very grateful for your help in the later stages. You speeded up communication and cleared up things that would have taken much longer via the solicitor route. You also were speedy to answer my questions and to reassure me. I am very grateful.”

“Mr H, Swansea & Morriston:

Thank you very much for providing those contact details for me. The move has been handled incredibly well from all the staff at Peter Alan I have spoken to - from James in your Morriston branch to Nadine in your main Swansea office. They stayed in touch regularly, kept me up to date with anything I needed to know and provided a first class service in ensuring the move went as smoothly as possible. Both James and Nadine deserve recognition for their efforts and their professional and welcoming attitude. Thanks once again and if there is anything you need from me please do get in touch. Kind regards Mr H”

“Mr Johns, Gorseinon:

I have recently been involved in a property purchase conducted by your Sales Negotiator, Aleksandra of your Gorseinon Branch. I would like to take this opportunity to inform you that the whole process was conducted in a thoroughly professional manner. Throughout, Aleksandra was exemplary in her manner and communication, keeping us up to date through each step of the process. Judging your business on Aleksandra’s performance, I would not hesitate to use you again, whether it be purchase, sale or letting. In Aleksandra I feel you have a real gem, a true asset to your company. Best Regards Mr Johns”

“Cowbridge:

I would highly recommend PA Black for their professionalism. The brochure of my property was perfect and showed my property at its best, including the video which was created too. I had an offer within a month – a real quick sale. My property was sold through the Cowbridge Office team; they were amazing – very friendly, provided great advice, dealt with a problem I had with the Buyer with ease and kept me fully up to date as the sale was going through. I would indeed go through PA Black again if I need to sell. A huge thank you to you all.”

“ Kath Morgan, Cowbridge:

I found my dealings with both you and your staff professional at all times. When deciding which firm to choose the fact that I felt confident with your guidance was the deciding factor to go with your firm. I would recommend your estate agent without hesitation.”

“Olivia and Leam, Barry:

I am writing to say a huge thank you to Laura in the Barry branch. She was amazing and helped up more than we could ask for. She kept me up to date via phone and email of exactly what was happening to make is as quick as she could for us to move in. ”

“S Ahmed, Neath:

I have dealt with many estate agents over my long time on this planet, and without hesitation I can say that the whole team within the Neath branch work so well together in order to give customers a first class service and ease the stressful time buying and selling property brings. 100% satisfaction and worthy of a gold medal.”

“Ms Dimeo, Llanishen:

I've been using Peter Alan to advertise and manage my property for the last three years. They have done an outstanding job. They are professional, effective, dedicated and accommodating, especially if there are maintenance issues and i'm outside the country. The maintenance team always think outside the box. Due to this professionalism and dedication from all the staff, my property is never vacant. I would highly recommend Peter Alan for anyone who wants their rental properties managed by a professional company.”

“Mr Pemberton:

When deciding on which estate agent to use, there was only one name that stood out to me. Peter Alan have a positive reputation that proceeds them and I certainly was not let down by them. They have been excellent since the moment I contacted them. They did not hesitate to assist me in any queries I had and they have acted efficiently and professionally throughout the process. They have been friendly and helpful and I would recommend them to anyone looking for an estate agent. ”

“Ms Lowe, Llanishen:

I've had a great experience with Peter Alan Llanishen. I had been painfully searching for a rental property for my son and I, with no prevail. Either the properties didn't look like the pictures or they were in such demand, they were going within hours. Thanks to Gemma for considering me and contacting me when a property was available. It was exactly what I had been looking for. The process has been smooth sailing since. The referencing system was also very quick and efficient. High recommended :) ”

“Ms Bayley, Barry:

I just wanted to take the chance to say how helpful and efficient the service I have received has been. I initially came back to use Peter Alan in Barry as I had been tenant and I was extremely impressed at the high level of customer service and the care that was taken of the landlords property. When it came to renting my own home there was no choice. The service has been equally as impressive. I would recommend you to anyone. Mike and Lucan always make me feel so valued as a client and any worries I have I know will be dealt with quickly.”

“Miss O'Toole, Maesteg:

Me and my boyfriend have just bought a house through your branch (we get the keys tomorrow). The process of buying a house is always stressful as you know but in our case having to deal with Welsh water and some of the other issues that have popped up has added that extra spice of stress to the process. All of that cannot be helped and it is the process however I wanted to take the opportunity before we get carried away with painting and decorating to tell you what a pleasant experience I have had dealing with your branch and in particular Shauna Evans. Shauna has been so lovely in our dealings and in particular has never once made me feel guilty for calling her despite (and i'm sure Shauna will tell you) the high volume of calls I made to her. She was always gracious and understanding which helped me no end. I knew once Shauna was on it that she would do what she promised and was as dedicated as me to getting issues resolved and moved forward. I think that without this determination that the house would have taken longer than it did and she is partially the reason why we get the keys tomorrow. Thanks Shauna for all your help during this stressful period, for making it a little less stressful and for making it a little fun! I know who we will be coming to next time we want to buy or sell a house and that's Peter Alan.”

“Ms B, Pontypridd:

The whole experience was extremely easy and we are very pleased with the quick sale of the property. Thank you ever so much for your help!”

“Mr G, Bridgend:

Following the completion of the sale of our property I would like to register my gratitude to your company and staff. Throughout the protracted sale we were met with one problem after another and living in N Ireland made it very difficult to deal with, and without the support we received i don't think we would have been able the resolve all the issues to satisfy a very demanding buyer. In particular I cannot sing the praises of Amy Poolman enough, throughout she was always at the other end of the telephone to listen, suggest solutions and then to be pro active it chasing through the resolution. She without doubt went more than the extra mile for our benefit and for that i will always be grateful. Nothing was to much bother, indeed I believe that she went far beyond her remit to help us when we were faced with so many problems. The problems we encountered during the process are to numerous to list only to say I can't believe they were anyway near the normal run of the mill issues encountered during the selling of a house. In summary, please pass on our sincere gratitude to Amy and hoping for the continued success of your company and if I am ever asked to recommend an estate agent I would have no hesitation in recommending yours with such dedicated staff.”

“Ms P, Caerphilly:

Just a quick email regarding my recent purchase. I would like to thank Claire for all the hard work chasing the vendors solicitor for us. If it wasn't for her I don't think we would of moved into the property on Friday. As we are first time buyers and new to the process of buying a house so she was really helpful with any questions I had and helping us in any way she could. Thanks to everyone at peter alan for helping us buy this amazing house it is really appreciated!”

“Ms L, Caerphilly:

Just a quick email to let you know how pleased I am with the service I have received from Sylvia and Claire Barry while purchasing 17 Heol Serth. What should have been a reasonably straight forward purchase turned into a lot more drama than I would ever have expected due to some issues we had with our solicitors. As a first time buyer Claire was fantastic throughout and she was very persistent in chasing our Solicitors and keeping the sellers informed. She was also very quick in coming back to me any time I called or emailed. I am over the moon to have exchanged today and will definitely use/recommend Peter Alan should I be buying or selling in the future.”

“Ms H, Pontypridd:

This is an email to thank Sarah at Peter Alan Estate Agents. We recently moved in to a property through Peter Alan and had Sarah as our estate agent. She made the whole experience as relaxed and stress free as possible. We explained to her about the hard time we had/were receiving with our landlord and that we were worried as we didn't want the same thing to happen again. Sarah took the time to listen to us and help in any way she could to put our minds at rest, staying professional but very friendly! I honestly can't thank her enough for making this as easy for us as she did! Thanks to the brilliant service we had and continue to have from Sarah we will definitely be recommending Peter Alan to anyone needing an estate agent. Thank you very much Sarah, we really do appreciate all your effort, hard work, professionalism and friendliness!”

“Mr and Mrs Parry, Porthcawl:

We want to pass on our thanks to the team for all of the hard work in selling the house. Simon was an ideal introduction to Peter Alan. He was friendly, professional and honest in his appraisal and provided very good advice with regard to marketing - even to the point of personally moving furniture to attain the best possible effect. Annie and Tom kept us fully informed at every step while marketing the property. We were aware of all appointments and their outcomes. Both were always keen to help whenever I called and provided very good advice. As the house was vacant Annie made sure I knew if anything was amiss and even popped in to clear some flowers so they didn't die in situ. When things were anxious right before completion, Tom could always calm and cheer me with his happy greeting. Chris, thank you for your help once the sale was agreed. I think my number must have been on speed-dial as you updated us at every point, latterly several times an hour. I always knew exactly what was happening. Throughout the entire sale process the staff at Peter Alan ensured that we were kept fully informed and able to make good decisions with the backing of professional and reliable advice.”

“Mr Wood, Gorseinon:

Thank you so much for all your hard work with us, out of all the estate agents we dealt with, you have gone above and beyond with the effort you've put in and we'll be emailing head office with words to that effect!! People are quick enough to complain and we're firm believers in credit where credit is due! ”

“M and J, Canton:

This is to thank you and your team in the Canton office for all your help and advice in buying our house in Pontcanna. It was not an easy road considering that we lost our original buyers during the process and then were able to continue when new buyers stepped in. Your support in negotiating with the owners during this incredibly stressful time was instrumental in us finally securing our house. Many thanks once again.”

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1965 - 2015

As we celebrate out 50th year in 2015, we are proud to be a company that still provides a personal service.