Testimonials

“Ms B, Dinas Powys:

Of all of the agents we have dealt with, Peter Alan Dinas has impressed us the most - by a long way! It's very rare for agents to stay in touch, providing regular updates and also have been so professional during viewings - we have had some shockers with other agents! We do have a tendency to renovate and move on to the next property so we will look to use your services in the future!”

“Mrs L, Mid-Glamorgan:

“No need to improve your service as Vicki was friendly, helpful and above all professional at all times.” ”

“Ms E, Morriston:

I had a valuation done 9 years ago with a different company to remortgage, the agent was very rude, ignorant and patronising. I was really happy with Mr Ashley Thomas he was really pleasant and helpful and a credit to your company. ”

“Ms R, Morriston:

As soon as you enter the shop you are made welcome and they listen intently to what your needs require ”

“Mr W, Porthcawl:

Dear Christine I would like to convey my sincere thanks to you and the team upon sale and competition of my property. This isn’t the first time I have used Peter Alan, and I have always been impressed with the efficiency and sales focus displayed. May I single out Annie, for whom nothing was too much trouble, she viewed with me on multiple occasions as seller and buyer and is a credit to the company. With kind regards ”

“Ms K, Porthcawl:

Thank you Annie I just wanted to say a huge thank you to Annie who showed us around houses on Saturday afternoon. After numerous calls to your competitors in the last few weeks who have actually been aloof and unhelpful, this young lady is a breath of fresh air and a credit to your branch. Please pass on my thanks for her knowledge of the area and professional yet friendly approach Kind regards ”

“Mr T, Porthcawl:

Dear Ms Armsby I am writing to let you know that I was very pleased with your excellent service and the proactive engagement of your team to achieve the sale of my flat and your guidance throughout the selling process. With very many thanks ”

“Mr M, Talbot Green:

It's been a pleasure working side by side with you. And thanks for all your help. You're the best.”

“Mrs B, Penarth (In regards to Peter Alan Home Conveyancing):

I found them very helpful with any query, and what I liked was they did everything for me and kept me informed the whole time. Being older it’s nice just to be able to leave everything for the experts to do and for them to do it well and to trust them to do it well.”

“Mr & Mrs Crump, Caerphilly:

Dear Ben and Kimberly Kevin and I would just like to express our thanks for a job well done with the letting of our property in Trethomas. We have been impressed by both your professionalism and attention to updating us on all events and we are more than satisfied with the levels of customer service. It is a pleasure coming into the office in Caerphilly as all staff-letting and sales -are very welcoming and helpful. Kind Regards ”

“Ms P, Barry:

Thank you for all your help and support throughout the Sale. All the staff at Peter Alan have been so helpful and supportive. I would definitely recommend your company to anyone.”

“Mandie, Canton:

You have been extremely helpful and professional and your conduct has been exceptional in assisting us with our search for a rental property.”

“Ms W, Caerphilly:

A huge thank you to Peter Alan, Caerphilly, especially to Ben, for his professional service. Above and beyond services expected. Perfect tenants found. Thank you again to the lettings team. Ms Williams Landlord”

“Ms P, Talbot Green:

Hi Lauren, wow what quick work at securing me a tenant. Your office is amazing, both of you working so hard, quickly and so efficient too.”

“Mr Q, Canton, Cardiff:

Thank you for providing us with a splendid service ”

“Mr W, Merthyr Tydfil (In regards to Peter Alan Home Conveyancing):

“For me the move was made easy and painless because of the professionalism of everyone involved.” ”

“Ms Gaskin, Caerphilly:

Hi Ben, From the time you picked up the phone to me on a Sat in August you have been nothing but absolutely efficient. You got me a good price for the property and the tenants have turned out to be lovely, tidy and long term – everything I asked for! Kind Regards ”

“Dr V, Llanishen:

I am writing to thank for your help finding my new apartment. In particular I would like to thank Sam Griffin who has been wonderful. His patience, time and care was really reassuring. Sam's communication and organisation skills are excellent and I would highly recommend him as an agent to others. Please pass my kind regards to Sam. Many Thanks. ”

“Mr & Mrs O, Cwmbran:

Dear Peter Alan, I am contacting you as a message of thanks to all of the lettings team at your Cwmbran office. The service we received was first class and the staff were so very helpful and made the renting process problem free. A special mention should be given to Lauren Jones who was extremely helpful and again made the process very easy. I would definitely recommend Peter Alan to any friends or family. ”

“Mr S, Porthcawl:

Dear Christine, Just a very quick mail to thank you and your team for the outstanding service you have given me in the sale of my property. I feel your teams level of tenacity has been truly tremendous . Phone calls answered quickly , mail returned confirming salient points and a general air of positivity throughout . Peter Alan has done me proud and I shall be happy to recommend you . ”

“Ms R, Caerphilly:

I asked Ben for your details as I wanted to tell you what a great job Ben has done for me. I don't normally go out of my way to do this. From start to finish he has been very friendly and helpful. It was great to have one person to talk to who kept me in the loop the whole time. There were problems with the gas safety certificate and work needed to be done. I was so impressed at the speed that this was all done and my new tenant was able to move in. In the past I haven't had a good relationship with an agency and have managed the property myself but Ben has given me so much confidence that I feel relaxed to leave my property in the hands of Peter Alan. Kind Regards ”

“Ms L, Caerphilly:

Hello Ben, thank you for professional, fast and efficient letting of my property.”

“Ms C, Morriston:

Good afternoon, as you know the last of the flats at Bedford house has now completed. We would like to thank you for your excellent service and hope to work with you again in the future. ”

“Mr T, Morriston:

Thank you to everyone at Peter Alan, we've had a really good experience and have only praise for the agents that work there!”

“Mr & Mrs P, Llanishen:

To all the team at Peter Alan. The card says it all – we are very grateful for your wonderful service and advice over the past 10 weeks. After only 2 hours in the house it already seems like home.”

“Mr & Mrs S, Heath:

Now that the sale of the above is complete we would like to thank you and your team for the very professional, efficient and friendly way in which the whole procedure was conducted by your office. As you are aware, so pleased were we with the way you conducted business that we have put our other house on the market with "pa black". We can only hope that we have a level of service similar to that provided by you. Many thanks again ”

“Mr and Mrs S, Heath:

Hi Victoria Just wanted to say a BIG THANK YOU to yourself and your staff, Lauren and Matt. First time moving home and you have been there for us all the way, you have all been brilliant, if it wasn't for you guys I think I would have had a nervous breakdown. Your professionalism has been evident throughout, always there for us answering our questions, putting our minds at rest, Peter Alan are very lucky to have such wonderful staff. We really can't thank you enough, roll on completion day!! Many, many thanks from us all ”

“Ms Y, Merthyr Tydfil (Mortgage Services):

Hi Chloe I haven't had time to email you since Friday, I've been so occupied with packing and moving. I'd like to say a big thank you for all your hard work helping us get the house. We're both very grateful and we're going to recommend you to all our friends who ever need a mortgage. Thank you again and hope you find time to pop in one day to see the house and stay for a cuppa. See you soon ”

“Mr B, Bridgend (Mortgage Services):

Thanks so much for giving peace of mind, as you say I am running. Thanks for your support over the years you have been a true professional and a gent and thanks for that. Looking forward to dealing with you in the future and thanks again All the best ”

“Ms W, Bridgend:

Ben, I should also have said thank you so much for doing the inventory for me. You have been very helpful, professional and a pleasure to do business with throughout. Best wishes ”

“January 2016:

Did everything possible to get us in by Christmas. Excellent communication, particularly Rhian and Jac. Overall a very impressive service. ”

“Llanishen:

To the girls and boys at Peter Alan, Thank you so much for what you did to get the sale of your house. You are the dream team! ”

“W Jenkins, Porthcawl:

Dear Christine Just a short note to thank you very much for your help and assistance in selling my property. You and your staff, especially Annie, have been more than courteous and helpful in this matter. I would indeed recommend your and your colleagues at your Porthcawl branch. Many thanks once again ”

“Ms B, Heath:

Dear Victoria I just wanted to write to thank you and your team for all your help in selling our property. The whole process was so easy for us thanks to the professional manner in which you quickly and seamlessly dealt with the sale. Your communication with us throughout was prompt and your expert advice much appreciated. Your performance has outshone any estate agent I have ever dealt with before and I would not hesitate to use your services again or recommend you personally to a friend. ”

“Mr P, Neath:

Hi Kate, Carol, Shirley Thank you very much for all of your hard work in regards to the Woodland house property We started discussions with no expectations that the mortgage and sale could be successfully arranged and completed due to the failures of previous companies We are now (semi) moved in and very excited, thanks to your efforts. Please pass on our satisfaction ”

“Mr & Mrs R. J. S, Blackwood:

To everyone at Peter Alan estate agents, thank you for all the help selling my property. ”

“Mr J, Heath:

My property sold within weeks of being listed with Peter Alan Estate Agency. I was hesitant about going with a small local company because the larger companies had convinced me that there were advantages of going with a large franchise. Not so. I could not be happier with the service and professionalism of Victoria Brown. What I really appreciate was Victoria’s marked knowledge, attention to detail, her frequent communication with me both before the contract was signed and after, right up until settlement. She went "over and above" to ensure the sale went through. I have bought and sold a few properties in my life and without a doubt the service provided by Victoria and the team is one of the best of I have experienced. Thanks Victoria for your outstanding professionalism and competence. I am happy to recommend you and to confirm this testimonial personally any time in the future. ”

“Mr A, West Glamorgan (In Regards to Peter Alan Home Conveyancing):

Found your service professional and would recommend to family and friends. ”

“Mrs J, Neath (In regards to Peter Alan Home Conveyancing) :

Could not fault the service and would definitely recommend using yourselves.”

“Mrs J, Cardiff (In regards to Peter Alan Home Conveyancing) :

I have used your firm on a previous home sale and purchase. I received an excellent service which convinced me to use you again this time. Happy to say I am not disappointed as your service levels are maintained.”

“Mr R, Wales (In regards to Peter Alan Home Conveyancing) :

Hardworking, patient and polite staff, couldn’t have asked for more from them. Excellent service”

“Mrs Jones, Barry:

Dear Mike, I am writing to thank you personally for your recent assistance in letting the above property on my behalf. I appreciated that you took the time to listen to what I really wanted with regards to the type of tenants for the property and that you were able to secure a letting with desirable tenants within days of the property being marketed. I also found your personal professionalism, regular communication and updates very helpful during the process, especially as you understood it is a busy time for us as we are expecting our first baby, and needed to let the property again by a strict deadline which you achieved. As someone who also works in customer service, I really value receiving such reliable and proactive customer care and will certainly recommend your services and you as a personal contact to anyone I know requiring a letting agent. I look forward to working with you again in the future, Best regards,”

“Mr & Mrs S, Canton:

It has been a pleasure working with all at Peter Alan and we would recommend their services to any one. Best regards, ”

“Mr R (In regards to Peter Alan Home Conveyancing):

Hardworking, patient and polite staff, couldn’t have asked for more from them. Excellent service ”

“Mr W, Pontypridd:

I have been renting out my house with yourselves for the last year or so and have always found your staff professional and courteous. One member of staff in particular stands out. Ashley Gough, who deals with the lettings at the Pontypridd branch. When we first let the house with you in June 2014 she was very pro-active in getting viewers through the door and within about three days she had found 2 very good tenants. When they didn’t renew their contract I contacted Ashley again to set the wheels in motion to re-rent the property. I spoke to her last Thursday 9th July (the day it went up for rent again) and jokingly said to her You’ll have to work your magic again I was very pleased to receive a phone call today (Tuesday 14th July) when Ashley’s opening words to me were” I’ve worked my magic again”. Once again she has found us tenants extremely quickly. Prior to renting with you we were using another agent in Treforest. They took a long time to find tenants and when they finally did find someone there were so many issues with the tenants and damage to the property when they left. We subsequently found out that they hadn’t been properly vetted Ashley on the other hand found us professional, properly vetted, problem free tenants and I’m pretty sure the new ones will be the same. She is an extremely friendly, approachable person who is obviously very good at her job, once again she worked her magic for us and I’m sure she will again in future if needs be. Please pass on my thanks to her. ”

“Mr & Mrs S, Barry:

Hi Denise, Thank you for your e-mail and all of the kind and timely updates for properties! We have sold our house now and have found another! All thanks to you and the lovely staff at Peter Alan! So shouldn't be needing any more updates but will kindly recommend Peter Alan to any of our friends and family that will be wanting to sell and buy! Kind regards and Many thanks”

“Mr & Mrs M, Penarth:

We just wanted to say thank you very much for all of your help over the last couple of months. From showing us around the house as soon as it came up, to calming the seller down when she was threatening to put it back on the market! We really appreciate everything you have done to get us our first home. We are thrilled to have it at last. Best wishes, ”

“Mr D, Mid Glamorgan (In regards to Peter Alan Home Conveyancing) :

Excellent professional service provided in all aspects. ”

“Mr P, South Glamorgan (In regards to Peter Alan Home Conveyancing) :

Overall it was a pleasant experience in dealing with Peter Alan with a special thank you to all staff at the Rumney branch”

“Mr & Mrs B, Talbot Green:

We would like to sincerely thank all staff at Peter Alan Estate Agents in Talbot Green, especially Rachel and Lucy, for their excellent work in firstly marketing our property and then managing the sale. The marketing by Lucy was excellently done with good feedback provided on viewings and again during the sale price negotiations. It was a difficult period for us however Rachel fielded all my questions in a friendly and reassuring manner and made sure my anxiety levels did not get too high, ensuring that we reached completion as soon as could be expected given the slightly complicated funding mechanism of our buyers. We used Pater Alan when we first bought the house and we have no regrets about using you this time to sell the property. We would happily recommend you to others seeking to buy or sell their homes. We are now happily settling in to our new home and are grateful for all your help. ”

“Mrs P, Canton:

Hi Christine Just wanted to say thank you for everything and making my move so straightforward and stress-free! Kind Regards ”

“Mr H and family, Canton lettings:

Vanessa, Many thanks. We're all settled in now and quickly filling the place with our stuff! Many thanks to you and the rest of the PA team for your help - much appreciated.”

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1965 - 2015

As we celebrate out 50th year in 2015, we are proud to be a company that still provides a personal service.