Covid-19 Update

In line with government guidelines regarding Coronavirus, to protect our colleagues and our customers, our branches are temporarily closed. However, you can still contact us online, on the phone or by email. Please visit our Customer FAQs page or chat with us online. Email us at, or call our customer support team on 02922401876. Our phone lines are very busy at the moment and we're doing our best to be available when you need us. We're prioritising those customers that need to speak to us urgently, so if your call isn't essential, please check out our FAQs online, try the online chat, email us or call back another time. We appreciate your patience and understanding.

COVID - 19 information Hide

COVID - 19

The Government has announced that the UK is now in 'lockdown,' with the latest advice being that any non-essential businesses be closed for the foreseeable future. Therefore, we have made the decision to temporarily close all of our branches and where possible, our employees are continuing to work from home. Should you need to contact us, please visit our branch page, find your local branch and contact them via email. Some branches also have access to take phone calls at home.


What can you do? 

  • Keep yourself updated as the situation continues to evolve by following Public Health England (PHE) latest information and advice on Coronavirus (COVID-19).
  • Stay at home unless you are:
    • Shopping for essentials
    • Carrying out your one form of exercise for the day
    • Travelling to receive medical attention
    • Travelling to and form work (if necessary)
  • Help prevent the spread of the virus by following NHS information and advice
    • Wash your hands more often than usual, for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose, or after being in public areas where other people are doing so. Use hand sanitisers if that’s all you have access to.
    • To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands if you don’t have a tissue), and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
    • Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.


Anyone with concerns is advised to visit the NHS website for advice - please find link here: NHS Coronavirus advice – rather than calling 111 where possible.