Privacy & Legal
Peter Alan Ltd is committed to protecting your privacy and ensuring that any personal information provided by you is secure.
If you have any queries with regard to our privacy policy, please contact our Head Office – we’ll be happy to help.
How we collect information from you
We may collect and hold some information about you whether you are an existing customer or a first time visitor to this website. We collect personal information through online forms, enquiries and if you register on the website. You can view information about properties, products or services without submitting any personal information.
Why we collect information from you
The information we collect from you may be used for the purposes of:
- providing information and services requested by you
- enabling us to make a response to your enquiries
- personalising our service
- crime prevention and prosecution of offenders
- carrying out statistical and business analysis and market research
- developing new products and services
- improving levels of service
- providing you with information about our products and services, the products and services of other companies within the Principality Building Society group and the products and services offered jointly with or on behalf of our carefully selected financial services partners. We may also share information with those organisations where you have agreed that we may do so.
Where we intend to use your information for marketing purposes, you will be notified on our site at the time you are providing us with your information and be asked for consent to use your information for marketing purposes. You have the right at any time after you have given any consent to change your mind.
How the information we collect from you is stored
Information collected about you will be stored on a secure database. We will hold information about you for as long as is necessary and in accordance with regulatory requirements.
Cookies – what they are and why we use them
A cookie is a small string of text which is sent from the website and is then sent back from your web browser on each request to that website only. Cookies allow the website to identify your user account when you browse the site. Specifically, the Peter Alan website sends a cookie when you sign-in to the site, so that you can amend your user profile and add properties to your shortlist.
The site only uses session cookies – these are not stored permanently on your computer, which means that you will have to log-in to the site again when you restart your computer or if you close all your browser windows.
You may choose to set your browser not to accept cookies. Please be aware that in doing this you will not be able to register and store a property shortlist on the site.
Disabling cookies
Most recent browsers will prompt you to accept or block cookies from websites when you visit them for the first time. If you wish to change your preferences, here are some instructions for popular browsers.
Microsoft Internet Explorer 5 and above
- select the “Tools” menu
- choose “Internet Options”
- click on the “Security” tab
- press the “Custom Level” button
- scroll down to “Cookies” and select your preference
Mozilla, Firefox
- select the “Tools” menu
- choose “Options”
- click on the “Privacy” option
- select your “Cookies” preference
If you have a different browser, please refer to the “Help” section on it.
Using our site and security of your information
When you use our site to submit any sensitive information, such as the user registration and login, we ensure that the information you send us is encrypted in transit by using a secure server (SSL) which can be verified from the ‘padlock’ icon in your browser.
Other websites
We have links to other websites which are not covered by our privacy policy. Other websites’ privacy policies may differ from ours and, if you access other sites, information may be collected about you in accordance with the privacy policy of the other sites.
Website terms of use
Peter Alan Ltd, 172 Cowbridge Road East, Canton, Cardiff CF11 9NE, is authorised and regulated by the Financial Services Authority [FSA] number 303444, to advise on, arrange and make arrangements with a view to regulated mortgage contracts and non-investment insurance contracts.
The services and products that appear on this site are available to UK residents only and, should any legal dispute arise, the site is governed by English Law. The language in which we shall conduct and communicate with you shall be English.
No information given on this site is to be considered financial advice. If you require advice on any product or service offered by us, then you are asked to contact us directly, as instructed on the site.
We are not responsible for the security or content of third party websites to which we have links on this site and we do not endorse or recommend any products or services advertised by them, other than pa Legals. We operate a complaints procedure. Details are available from any branch office or contact our Head Office if cause for complaint arises. Any complaints we cannot resolve may be referred to the Ombudsman for Estate Agents or the Financial Ombudsman Service as appropriate.
We are a member of the Financial Services Compensation Scheme [FSCS], established under the Financial Services and Markets Act, 2000. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Mortgage advising and arranging is covered for 100% of the first and 90% of the next £20,000 so the maximum compensation is £48,000. Further information on compensation scheme arrangements is available from the FSCS.
We may monitor and record telephone calls in order to be able to improve our services and to protect both you and us.
You must be aged 18 or over to apply for a mortgage through us. We also recommend that you consider your life cover and income protection arrangements when considering taking out a mortgage. Any application you make through us will be subject to an assessment of your financial standing and ability to afford a mortgage.
Your home may be repossessed if you do not keep up repayments on your mortgage