About us
Peter Alan is not just a ‘big name’ company; it is made up of friendly, professional people who have extensive experience of the housing market. We believe that we sell more residential property than any other agent based in South Wales.
Peter Alan was established in 1965 with the key offices being in Cathedral Road and Queen Street, Cardiff.
With over 45 years experience Peter Alan is a name you can trust.
Peter Alan became part of Principality Building Society in 1987.
Principality Building Society are a trusted and well respected mutual Building Society that has been at the heart of Wales for the last 150 years.
Our customer proposition is based upon offering excellent value through high standards of service: to help people to buy, sell or rent property as quickly and as effectively as possible.
We have a core of loyal customers who regularly return to us or recommend family and friends to us. This helps us to maintain a flow of new customers whilst retaining existing customers.
As one of Wales' largest estate agents we can offer our customers a variety of services including:
Energy Performance Certificates
We see the basis of our competitive advantage largely around our brand power and the loyalty of our staff and customers. In recent years we have invested heavily in staff development and education and many of our staff appointments are from within the company.
Peter Alan is committed to the fair treatment of customers. Our Treating Customers Fairly (TCF) policy is paramount in our dealings with clients and all that we do. We have created our customer charter which sets out our commitments to our customers. Our customer charter can be viewed here.
We are associate members of the NAEA (National Association of Estate Agents) and the Ombudsman Scheme for Estate Agents which assists us with training and providing relevant accreditations for our staff.
